At NK AESTHETICS, customer satisfaction is important to us. At the same time, because our products are skincare and personal-care products, we maintain a strict return and refund policy for hygiene, safety, and product-quality reasons.
Please read the following policy carefully before placing your order.
1. Return Window — Strict 2-Day Limit
Any return or replacement request must be reported to NK AESTHETICS within 2 calendar days of receiving the parcel.
The customer must contact our Customer Service team within this 2-day period and provide the required details and evidence.
No return, replacement, or refund claim will be entertained after 2 calendar days from delivery. Simply keeping the product and contacting us after the 2-day period does not qualify for a return or refund.
2. Product Must Be Unused
For hygiene and product-safety reasons, returned products must:
- Be unused and unopened.
- Be in their original packaging.
- Have all original seals, labels, and accessories intact.
- Not show any signs of use, alteration, damage, or contamination.
- Be accompanied by reasonable proof of purchase or order details.
Opened, used, partially used, or damaged products will generally not be eligible for return or refund, except where the issue is verified by NK AESTHETICS as a manufacturing or fulfillment defect.
3. Allergic Reactions, Sensitivity & Ingredients
Please read the ingredients list before using any product.
Our products contain specific active ingredients and other cosmetic ingredients. Customers are responsible for reviewing the complete ingredient list and determining whether a product is appropriate for their individual needs, known sensitivities, or ingredient allergies.
If you have a known allergy, sensitivity, intolerance, or previous reaction to any ingredient listed in a product, do not use that product.
If any product causes irritation, discomfort, redness, itching, burning, or any other unexpected reaction, discontinue use immediately.
Important: an allergic reaction, sensitivity, irritation, or personal intolerance to an ingredient that was already clearly listed on the product's ingredient list will not qualify as a return, replacement, or refund.
Customers are strongly advised to carefully review the ingredients before purchasing and, where appropriate, perform a patch test before full application.
If you experience a severe or persistent reaction, discontinue use and seek appropriate medical advice.
4. Change of Mind
We do not accept returns or refunds simply because:
- You changed your mind.
- You ordered the wrong product.
- You ordered the wrong variant.
- You do not like the fragrance, texture, colour, or feel of the product.
- The product does not meet your personal expectations.
- You purchased the product without reviewing its ingredients.
- You purchased the product and later decided that you do not want it.
Please make sure you have selected the correct product before placing your order.
5. Incorrect, Missing or Wrong Product
If you receive a product that is different from the product you ordered, or an item is missing from your confirmed order, you must contact us within 2 calendar days of delivery. Please provide:
- Order number
- Clear photographs of the received product
- Photographs of the parcel or shipping label
- A short video or other evidence if requested by our team
After verification, NK AESTHETICS may arrange a replacement or other appropriate resolution.
6. Damaged or Defective Product
If you receive a product that appears to have been damaged during delivery or has a verified manufacturing defect, contact us within 2 calendar days of receiving the parcel.
The product may be eligible for replacement or refund after inspection and verification by our team. We reserve the right to request photographs, videos, batch details, packaging information, or return of the product for inspection before approving any claim.
7. Return Approval
Do not send any product back without receiving approval from NK AESTHETICS Customer Service. Unauthorised returns may be refused and may not qualify for a refund or replacement.
Once a return request is submitted, our team will review the claim and provide further instructions where applicable.
8. Refunds
Refunds are only issued where a claim has been reviewed and approved by NK AESTHETICS.
Where applicable, refunds may be processed through the payment method or refund mechanism available for the original order. For Cash on Delivery orders, our team may request the customer's bank or e-wallet details where required for processing an approved refund.
Refund processing time may vary depending on the payment method and financial institution.
9. Return Shipping Costs
If the return is approved because of a verified issue attributable to NK AESTHETICS, such as an incorrect product being dispatched or a verified manufacturing or fulfillment issue, the applicable return arrangements will be communicated by our team.
If a return is approved under an exceptional circumstance that is not attributable to NK AESTHETICS, the customer may be responsible for applicable return shipping costs.
10. Final Decision
All return, replacement, and refund requests are subject to verification and approval by NK AESTHETICS. Submitting a claim does not automatically guarantee approval. Claims that do not meet the requirements and deadlines stated in this policy may be rejected.
Please note: by placing an order with NK AESTHETICS, you confirm that you have read and understood this Return & Refund Policy and agree to comply with its terms. The 2-day reporting period is strictly enforced. Claims submitted after this period will not be entertained.